Privacy Policy

Effective date: 9 November 2026

Vezi Credit Solution collects only the personal information it needs to run the partner programme and serve referred clients, keeps it for 5 years, and never sells it. This policy explains what we collect, why, who sees it and your rights under the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

Vezi Credit Solution (Pty) Ltd ("Vezi", "we", "us"), is the responsible party for personal information processed on Vezi Credit Solution Partners: partners.vezicreditsolution.com, the partner dashboard and secure.vezicreditsolution.com ("the platform").

Our Information Officer can be reached at info@vezicreditsolution.com.

2. Whose information this covers

Agents appointed by Vezi to consult with clients

Affiliates who refer potential clients to an agent

Clients who are referred to Vezi and use the client portal

Visitors to the platform's websites

3. What we collect

Who	Information
Agents and affiliates	Full name, ID number, email address, mobile number, banking details for payouts, tax number (if requested), team, referral links, referral and client history, commission and payout records, login history
Clients	Full name, email address, mobile number, ID document, proofs of payment and payment references, the referral link used, information shared during consultations and credit assessments, quotes and their status
Everyone	IP address, browser and device type, pages visited, timestamps and security logs, cookies (see the Cookie Policy)

WhoAgents and affiliates

InformationFull name, ID number, email address, mobile number, banking details for payouts, tax number (if requested), team, referral links, referral and client history, commission and payout records, login history

WhoClients

InformationFull name, email address, mobile number, ID document, proofs of payment and payment references, the referral link used, information shared during consultations and credit assessments, quotes and their status

WhoEveryone

InformationIP address, browser and device type, pages visited, timestamps and security logs, cookies (see the Cookie Policy)

We do not ask for special personal information, such as health, religion or biometric data, and ask that you do not upload it.

4. How we collect it

From you, when you sign up, update your profile, register interest or upload documents.

From partners, when an agent records a consultation, assessment or quote for a client.

From credit bureaux, only where a credit assessment needs a credit report and the client has consented to it.

Automatically, through server logs and cookies when you use the platform.

5. Why we use it

POPIA allows processing when it is needed for a contract, a legal obligation, a legitimate interest or with consent.

Purpose	Basis
Create and manage partner accounts and teams	Contract with the partner
Attribute referrals, calculate commission and pay partners every Friday	Contract with the partner
Contact referred clients, run consultations and prepare quotes	Client's request and contract with the client
Match payments to clients using references and proofs of payment	Contract; legitimate interest in accurate records
Notify agents of new leads by email and in the dashboard	Contract with the partner
Keep financial and tax records	Legal obligation
Secure the platform, prevent fraud and investigate misuse	Legitimate interest
Send partners news about the programme	Legitimate interest; you can opt out at any time

PurposeCreate and manage partner accounts and teams

BasisContract with the partner

PurposeAttribute referrals, calculate commission and pay partners every Friday

BasisContract with the partner

PurposeContact referred clients, run consultations and prepare quotes

BasisClient's request and contract with the client

PurposeMatch payments to clients using references and proofs of payment

BasisContract; legitimate interest in accurate records

PurposeNotify agents of new leads by email and in the dashboard

BasisContract with the partner

PurposeKeep financial and tax records

BasisLegal obligation

PurposeSecure the platform, prevent fraud and investigate misuse

BasisLegitimate interest

PurposeSend partners news about the programme

BasisLegitimate interest; you can opt out at any time

We do not use your information to make decisions about you by automated means alone.

6. Who sees it

Your agent. A client's information is visible to the agent handling that client.

Your affiliate. An affiliate sees only the name and status of their own referrals, never the client's documents.

Vezi staff who run the back office, according to their role.

Service providers (operators) who process information for us under written agreements that require confidentiality and security: our platform developer, who builds, hosts and maintains the platform, and the providers we use for cloud hosting, network security and email delivery.

Banks, to make payouts.

Authorities, such as SARS, a regulator or law enforcement, when the law requires it.

Professional advisers, such as auditors and attorneys, under a duty of confidentiality.

We do not sell or rent personal information.

7. Information sent outside South Africa

The platform's servers, and the networks our security and email providers use, are located outside South Africa. This means personal information may be stored or processed outside South Africa. We only do this where POPIA section 72 allows, for example where the provider is bound by an agreement or law that gives protection substantially similar to POPIA.

8. How we protect it

Encryption of all traffic to and from the platform (HTTPS)

Role-based access, so each user sees only what their role needs

A private, single-client link for each client's document uploads

Access logging and regular backups

If we believe your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as POPIA section 22 requires.

9. How long we keep it

We keep records for 5 years after a partner account closes or a client's last transaction, to meet tax and financial record-keeping duties and to resolve disputes. After that we delete or de-identify them, unless the law requires us to keep them longer. Interest registered by a person who never became a client is deleted after 12 months.

10. Your rights

You may:

ask whether we hold your personal information and request a copy;

ask us to correct or update it;

ask us to delete it, where we are not required to keep it;

object to processing based on legitimate interest, including direct marketing;

withdraw consent you gave, without affecting processing that already took place;

complain to the Information Regulator.

Partners can correct most details in the dashboard. For anything else, email info@vezicreditsolution.com. We will respond within 30 days and may ask you to confirm your identity first.

11. Age limit

The platform is for people aged 18 and older. We do not knowingly collect information about children.

12. Changes to this policy

We will post any update here with a new effective date, and tell partners about material changes by email or in the dashboard.

13. Complaints

Please contact our Information Officer first at info@vezicreditsolution.com. If you are not satisfied, you may complain to the Information Regulator:

Information Regulator
Address	Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Telephone	010 023 5200
General enquiries	enquiries@inforegulator.org.za
POPIA complaints	POPIAComplaints@inforegulator.org.za

Information Regulator

Address

Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

Telephone

010 023 5200

General enquiries

enquiries@inforegulator.org.za

POPIA complaints

POPIAComplaints@inforegulator.org.za